Any refund for an online payment is subject to the nature of the service, appointment status, and the clinic's applicable cancellation terms.
BEFORE MAKING A PAYMENT
Please verify the appointment, service, amount, and patient details before completing an online payment.
REFUND REQUESTS
If a payment was made in error or a refundable service is cancelled, contact the clinic with the payment reference and patient details. Eligible refunds will be processed through the original payment method wherever possible.
PROCESSING TIME
Banking and payment-provider processing times may vary after a refund has been approved.
